# APPCRASH c000001d MSVCR120.dll **URL:** \ **Category:** FMOD Studio\ **Created:** [January 29, 2018, 7:36am UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673 "2018-01-29T07:36:09Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Chris312](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@Chris312](https://qa.fmod.com/u/Chris312)\ **Post date:** [January 29, 2018, 7:36am UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673/1 "2018-01-29T07:36:09Z")
fmod studio 1.10.02 crashed every time when i was trying to run it. how can i slove the question？ ---
**Author:** ![richard\_simms](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/richard_simms/32/261_2.png) [@richard\_simms](https://qa.fmod.com/u/richard_simms)\ **Post date:** [January 30, 2018, 12:42am UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673/2 "2018-01-30T00:42:44Z")
Hi Songliangliang, Have you tried reinstalling FMOD Studio and seeing if this same issue occurs? If it still crashes, could you provide a bit more information? Is it crashing on launch? When opening projects? Is there a crash dialog appearing? Thanks, Richard ---
**Author:** ![Chris312](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@Chris312](https://qa.fmod.com/u/Chris312)\ **Post date:** [January 30, 2018, 7:07am UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673/3 "2018-01-30T07:07:03Z")
> [@](#): > > Hi Songliangliang, > > Have you tried reinstalling FMOD Studio and seeing if this same issue occurs? > > If it still crashes, could you provide a bit more information? Is it crashing on launch? When opening projects? Is there a crash dialog appearing? > > Thanks, > Richard I was reinstalling many times. and always the same issue. happened when it was launching or opening projects both. Problem signature: Problem Event Name: APPCRASH Application Name: FMOD Studio.exe Application Version: 0.0.0.0 Application Timestamp: 5a2875d5 Fault Module Name: MSVCR120.dll Fault Module Version: 12.0.21005.1 Fault Module Timestamp: 524f83ff Exception Code: c000001d Exception Offset: 0000000000095c01 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 9f38 Additional Information 2: 9f38cf2209bcf25f6ffbf3896e79765b Additional Information 3: 698e Additional Information 4: 698e487b96610231918a7f192637be6f Read our privacy statement online: [Windows 7 Privacy Statement](http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409) If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt ---
**Author:** ![richard\_simms](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/richard_simms/32/261_2.png) [@richard\_simms](https://qa.fmod.com/u/richard_simms)\ **Post date:** [January 30, 2018, 9:37pm UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673/4 "2018-01-30T21:37:28Z")
Hi Songliangliang, Looking into this issue seems to be machine specific, but could you try the following: • Reinstall the Microsoft Visual C++ Redistributable Packages for Visual Studio 2013 [https://www.microsoft.com/en-us/download/details.aspx?id=40784](https://www.microsoft.com/en-us/download/details.aspx?id=40784) • Ensure all your Windows Updates are finished and up-to-date • Reinstall the graphics drivers for the graphics card/chip your machine is using • Ensure all hard drives your computer uses (if you have multiple drives) are correctly connected and working. I’ve read this issue can sometimes happen if the My Documents (or Documents) folder is on a different hard drive that is not found • Try creating a new Windows user on your machine and log into that account, installing FMOD Studio onto there If you are still having issues after these steps, please contact [support@fmod.com](mailto:support@fmod.com) and we will investigate further. Thanks, Richard ---
**Author:** ![Chris312](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@Chris312](https://qa.fmod.com/u/Chris312)\ **Post date:** [January 31, 2018, 8:19am UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673/5 "2018-01-31T08:19:50Z")
thank U Richard！respect ---
**Author:** ![Chris312](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@Chris312](https://qa.fmod.com/u/Chris312)\ **Post date:** [February 2, 2018, 5:57am UTC](https://qa.fmod.com/t/appcrash-c000001d-msvcr120-dll/13673/6 "2018-02-02T05:57:17Z")
Upgrade my Windows 7 to Windows 7 SP1. The problem was solved