# DLL Shows 0.00.00 and FMOD banks won't load **URL:** \ **Category:** Unreal Engine\ **Created:** [March 23, 2019, 8:01am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475 "2019-03-23T08:01:18Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ekuehnl](https://avatars.discourse-cdn.com/v4/letter/e/fbc32d/32.png) [@ekuehnl](https://qa.fmod.com/u/ekuehnl)\ **Post date:** [March 23, 2019, 8:01am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/1 "2019-03-23T08:01:19Z")
I’m running FMOD Studio 1.10.12 and integration package 1.10.12 with UE 4.21.2. I can see the FMOD help menu, so I’m pretty sure I’ve got the integration installed correctly. But the DLL is showing 0.00.00. ![28%20AM](https://canada1.discourse-cdn.com/flex036/uploads/fmod/original/1X/fd49fe3d40551503a86157930d95df42567d3cb3.png) Also, perhaps related, I’m getting an error loading my bank into UE 4.21.2. Here’s the error message: ![22%20AM](https://canada1.discourse-cdn.com/flex036/uploads/fmod/original/1X/99bec9f5b20c17f9e9b89114bb7359b1bb9b9aaf.png) Thoughts? ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [March 26, 2019, 12:31am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/2 "2019-03-26T00:31:43Z")
Are there any errors or warnings that may relate to this at all? I would try removing the integration, as well as a few folders from the project: - Binaries - Intermediate - Saved Then add the integration and see if that helps. ---
**Author:** ![negativelight](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/negativelight/32/1032_2.png) [@negativelight](https://qa.fmod.com/u/negativelight)\ **Post date:** [August 28, 2021, 7:13am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/3 "2021-08-28T07:13:56Z")
@cameron-fmod I have the same error with FMOD 2.02.02 and UE 4.26.2. I removed the integration package from the engine, reinstalled both the UE and FMOD, then added the integration but it doesn’t help, the error keeps showing up ☹ Please advise if you know the direction. Thanks! ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [August 30, 2021, 12:28am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/4 "2021-08-30T00:28:58Z")
What errors are you seeing? Are you able to share your output log? ---
**Author:** ![negativelight](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/negativelight/32/1032_2.png) [@negativelight](https://qa.fmod.com/u/negativelight)\ **Post date:** [August 30, 2021, 10:54am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/5 "2021-08-30T10:54:34Z")
Here are the screenshots of the errors as well as the log. If you have any suggestions, please let me know. Thank you so much! ![Error_01](https://canada1.discourse-cdn.com/flex036/uploads/fmod/original/2X/6/688207d812739d1eae2b8fea12504333663cbcc1.png) ![Error_02](https://canada1.discourse-cdn.com/flex036/uploads/fmod/original/2X/4/4211ed51fc02f788c77d238f4d626edcee2becc1.png) [Log.log](https://qa.fmod.com/uploads/short-url/dj8eTMFmmRGda5VDagIvGoFm8E2.log) (246.5 KB) ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [August 31, 2021, 2:24am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/6 "2021-08-31T02:24:38Z")
It looks like the FMOD system is failing to initializa due to ```auto LogFMOD: Error: ... IMMDevice::Activate returned 0x88890004. Device was unplugged! ``` Is this occurring over Remote Desktop by chance? Also you can enable more logging by changing the logging level in the UE4-FMOD settings, using level `Log` will provide a lot of information. Can you please share the log after changing the logging level? ---
**Author:** ![negativelight](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/negativelight/32/1032_2.png) [@negativelight](https://qa.fmod.com/u/negativelight)\ **Post date:** [August 31, 2021, 7:10am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/7 "2021-08-31T07:10:24Z")
No, this is not Remote Desktop. The files automatically are backed up in OneDrive, can this be the cause of the error? As for the audio output device, I occasionally switched between the laptop soundcard and an external Audient soundcard, but not while working on the project. Here is the Level log. [log\_level.log.txt](https://qa.fmod.com/uploads/short-url/zIsYZPUDJoyxcgvtoPqbW4FkS0j.txt) (68.6 KB) ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [September 1, 2021, 2:02am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/8 "2021-09-01T02:02:04Z")
Thanks very much for the logs! It appears to be caused by anything that invalidates the audio device, not just Remote Desktop, we are currently looking into a fix for this. Does this occur every time you open the project or only at specific times? Disabling the options in the FMOD Settings for `Match Hardware Sample Rate` should stop this from occurring in editor. ---
**Author:** ![negativelight](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/negativelight/32/1032_2.png) [@negativelight](https://qa.fmod.com/u/negativelight)\ **Post date:** [September 1, 2021, 4:15am UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/9 "2021-09-01T04:15:46Z")
I disabled the `Match Hardware Sample Rate` option. Unfortunately, it didn’t help ☹ I’m sending you the log just in case. [log.log.txt](https://qa.fmod.com/uploads/short-url/7q4iScbeL9mTLHjF1FaZBnqBB5L.txt) (61.5 KB) Later I re-installed the integration package and created a new project with this option disabled, didn’t help. This occurs at every project’s startup and later if I build banks or validating FMOD. ---
**Author:** ![negativelight](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/negativelight/32/1032_2.png) [@negativelight](https://qa.fmod.com/u/negativelight)\ **Post date:** [September 2, 2021, 6:59pm UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/10 "2021-09-02T18:59:57Z")
Is there a chance for a fix? Or should I just re-install the system? ---
**Author:** ![negativelight](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/negativelight/32/1032_2.png) [@negativelight](https://qa.fmod.com/u/negativelight)\ **Post date:** [September 3, 2021, 12:07pm UTC](https://qa.fmod.com/t/dll-shows-0-00-00-and-fmod-banks-wont-load/14475/11 "2021-09-03T12:07:22Z")
Update: I tried to create an UE project without FMOD, still no sound. After that, I deleted all audio devices except the Reaktek sound card. Reinstalled the integration package, everything works now! Apparently, there were conflicts between audio devices on the machine.