# ERR\_INTERNAL error on Huawei devices **URL:** \ **Category:** Unity\ **Tags:** android, unity, cpp\ **Created:** [April 29, 2021, 3:52pm UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135 "2021-04-29T15:52:45Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![PaXLiCh](https://avatars.discourse-cdn.com/v4/letter/p/a88e4f/32.png) [@PaXLiCh](https://qa.fmod.com/u/PaXLiCh)\ **Post date:** [April 29, 2021, 3:52pm UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/1 "2021-04-29T15:52:45Z")
Often crashes on Android 10 mostly on Huawei devices Unity3D 2019. Fmod integration 2.01.07.Non-fatal Exception: java.lang.Exception: SystemNotInitializedException : [FMOD] Initialization failed : Output forced to NO SOUND mode : ERR\_INTERNAL : An error occurred that wasn’t supposed to. Contact support. at FMODUnity.RuntimeManager.get\_Instance(FMODUnity.RuntimeManager) at FMODUnity.RuntimeManager.get\_StudioSystem(FMODUnity.RuntimeManager) at Game.SoundManager.LoadBanks() at Game.SoundManager.Initialize() Buit-in sound disabled in Unity. ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [May 4, 2021, 4:16am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/2 "2021-05-04T04:16:18Z")
Do your logs contain any other FMOD logging at all? ---
**Author:** ![PaXLiCh](https://avatars.discourse-cdn.com/v4/letter/p/a88e4f/32.png) [@PaXLiCh](https://qa.fmod.com/u/PaXLiCh)\ **Post date:** [May 4, 2021, 7:38am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/3 "2021-05-04T07:38:45Z")
NO. We can see only this error in logs. Error happens on start of the game during initialization. ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [May 7, 2021, 6:48am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/4 "2021-05-07T06:48:59Z")
There are a number of places that can return `ERR_INTERNAL`, you will need to use the FMOD logging libraries to get more information on the cause of this. ---
**Author:** ![PaXLiCh](https://avatars.discourse-cdn.com/v4/letter/p/a88e4f/32.png) [@PaXLiCh](https://qa.fmod.com/u/PaXLiCh)\ **Post date:** [July 2, 2021, 2:35pm UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/5 "2021-07-02T14:35:01Z")
How we can get this logging? We cant see any debugging libraries or symbols for fmod. ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [July 5, 2021, 5:03am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/6 "2021-07-05T05:03:55Z")
Using a ‘Development Build’ will use the FMOD logging libs and you can also change the logging levels in the FMOD Integration Settings. ---
**Author:** ![PaXLiCh](https://avatars.discourse-cdn.com/v4/letter/p/a88e4f/32.png) [@PaXLiCh](https://qa.fmod.com/u/PaXLiCh)\ **Post date:** [July 5, 2021, 1:07pm UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/7 "2021-07-05T13:07:55Z")
Unfortunately, different logging level not helps. We using ad plugins and fmod in project. And we noticed this behaviour: 1 Show ad (fullscreen ad with video and sound) 2 Suspend fmod 3 Close ad 4 Trying to resume fmod, but fmod was not unmuted. The next launch of the game results in this error. Info AAudio AAudioStreamBuilder\_openStream() called ---------------------------------------- Info AudioStreamBuilder rate = 0, channels = 0, format = 0, sharing = SH, dir = OUTPUT Info AudioStreamBuilder device = 0, sessionId = -1, perfMode = 12, callback: OFF with frames = 0 Info AudioStreamBuilder usage = 14, contentType = 0, inputPreset = 0, allowedCapturePolicy = 0 Debug PlayerBase::PlayerBase() Info AudioStreamBuilder builder\_createStream tryMMap = true for output Debug AudioStreamInternal\_Client open() original HW burst = 240, minMicros = 1000 =\> SW burst = 240 Info AAudio AAudioStreamBuilder\_openStream() returns 0 = AAUDIO\_OK for s#1 ---------------- Debug AAudio AAudioStream\_close(s#1) called --------------- Debug AAudio AAudioStream\_close(s#1) returned 0 --------- Verbose AudioManager isBluetoothA2dpOn… Verbose AudioManager isBluetoothScoOn… Info fmod FMOD::supportsLowLatency : Low latency = true, Pro Audio = false, Bluetooth On = false, Acceptable Block Size = true (960) Info AAudio AAudioStreamBuilder\_openStream() called ---------------------------------------- Info AudioStreamBuilder rate = 0, channels = 0, format = 0, sharing = SH, dir = OUTPUT Info AudioStreamBuilder device = 0, sessionId = -1, perfMode = 12, callback: ON with frames = 0 Info AudioStreamBuilder usage = 14, contentType = 0, inputPreset = 0, allowedCapturePolicy = 0 Debug PlayerBase::PlayerBase() Info AudioStreamBuilder builder\_createStream tryMMap = true for output Debug AudioStreamInternal\_Client open() original HW burst = 240, minMicros = 1000 =\> SW burst = 240 Info AAudio AAudioStreamBuilder\_openStream() returns 0 = AAUDIO\_OK for s#2 ---------------- Debug AAudio AAudioStream\_close(s#2) called --------------- Debug AAudio AAudioStream\_close(s#2) returned 0 --------- Info AAudio AAudioStreamBuilder\_openStream() called ---------------------------------------- Info AudioStreamBuilder rate = 0, channels = 0, format = 0, sharing = SH, dir = OUTPUT Info AudioStreamBuilder device = 0, sessionId = -1, perfMode = 12, callback: ON with frames = 0 Info AudioStreamBuilder usage = 14, contentType = 0, inputPreset = 0, allowedCapturePolicy = 0 Debug PlayerBase::PlayerBase() Info AudioStreamBuilder builder\_createStream tryMMap = true for output Debug AudioStreamInternal\_Client open() original HW burst = 240, minMicros = 1000 =\> SW burst = 240 Info AAudio AAudioStreamBuilder\_openStream() returns 0 = AAUDIO\_OK for s#3 ---------------- Debug AAudio AAudioStream\_requestStart(s#3) called -------------- Debug AAudio AAudioStream\_requestStart(s#3) returned -895 --------- Debug AAudio AAudioStream\_requestStop(s#3) called Debug PlayerBase::stop() from IPlayer Debug AAudio AAudioStream\_close(s#3) called --------------- Debug AAudio AAudioStream\_close(s#3) returned 0 --------- Error Unity [FMOD] Studio::System::initialize returned ERR\_INTERNAL, defaulting to no-sound mode. Error Unity FMODUnity.RuntimeManager:Initialize() Error Unity FMODUnity.RuntimeManager:get\_Instance() Error Unity FMODUnity.RuntimeManager:get\_StudioSystem() Error Unity FMODSoundManager:LoadBanks() Error Unity FMODSoundManager:Initialize(SettingsConfig) Error Unity System.Reflection.MonoMethod:Invoke(Object, BindingFlags, Binder, Object[], CultureInfo) Error Unity Zenject.ZenInjectMethod:Invoke(Object, Object[]) Error Unity Zenject.DiContainer:CallInjectMethodsTopDown(Object, Type, InjectTypeInfo, List`1, InjectContext, Object, Boolean) Error Unity Zenject.DiContainer:InjectExplicitInternal(Object, Type, List`1, InjectContext, Object) Error Unity Zenject.\<\>c\_\_DisplayClass11\_0:b\_\_0() Error Unity System.Action:Invoke() Error Unity Zenject.IProviderExtensions:GetAllInstances(IProvider, InjectContext, List`1, List`1) Error Unity Zenject.DiContainer:SafeGetInstances(ProviderInfo, InjectContext, List`1) Error Unity Zenject.DiContainer:Resolve(InjectContext) Error Unity Zenject.DiContainer:CallInjectMethodsTopDown(Object, Type, Info AwareBitmapCacher init lrucache size: 2097152 pid=25119 Verbose AudioManager getStreamVolume streamType: 3 volume: 7 Verbose AudioManager getStreamVolume streamType: 3 volume: 7 Error Unity SystemNotInitializedException: [FMOD] Initialization failed : Output forced to NO SOUND mode : ERR\_INTERNAL : An error occurred that wasn’t supposed to. Contact support. Error Unity at FMODUnity.RuntimeManager.get\_Instance () [0x00000] in \<00000000000000000000000000000000\>:0 Error Unity at FMODUnity.RuntimeManager.get\_StudioSystem () [0x00000] in \<00000000000000000000000000000000\>:0 Error Unity at FMODSoundManager.LoadBanks () [0x00000] in \<00000000000000000000000000000000\>:0 Error Unity at FMODSoundManager.Initialize (SettingsConfig settings) [0x00000] in \<00000000000000000000000000000000\>:0 Error Unity at System.Reflection.MonoMethod.Invoke (System.Object obj, System.Reflection.BindingFlags invokeAttr, System.Reflection.Binder binder, System.Object[] parameters, System.Globalization.CultureInfo culture) [0x00000] in \<00000000000000000000000000000000\>:0 Error Unity at Zenject.ZenInjectMethod.Invoke (System.Object obj, System.Object[] args) [0x00000] in \<00000000000000000000000000000000\>:0 Restarting the game doesn’t help. Only a complete restart of the phone helps. ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [July 12, 2021, 11:57pm UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/8 "2021-07-12T23:57:42Z")
I have not been able to reproduce the issue here so far, are you able to share a small project that reproduces this? You can upload it to your [FMOD Profile](https://www.fmod.com/profile#uploads). Which devices are you seeing this issue on? ---
**Author:** ![PaXLiCh](https://avatars.discourse-cdn.com/v4/letter/p/a88e4f/32.png) [@PaXLiCh](https://qa.fmod.com/u/PaXLiCh)\ **Post date:** [December 30, 2021, 8:19am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/9 "2021-12-30T08:19:29Z")
we have no repro projects here. its continous problem with even latest version of fmod. if you want we can send you link to download our game builded with logs. ---
**Author:** ![jeff\_fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/jeff_fmod/32/1766_2.png) [@jeff\_fmod](https://qa.fmod.com/u/jeff_fmod)\ **Post date:** [January 11, 2022, 12:24am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/10 "2022-01-11T00:24:31Z")
A built game should be sufficient for us to reproduce this issue. Can you please upload the apk to your [FMOD profile](https://fmod.com/profile#uploads)? ---
**Author:** ![PaXLiCh](https://avatars.discourse-cdn.com/v4/letter/p/a88e4f/32.png) [@PaXLiCh](https://qa.fmod.com/u/PaXLiCh)\ **Post date:** [February 7, 2022, 5:48pm UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/11 "2022-02-07T17:48:24Z")
No. We cant upload project. We fixed the problem with changing output for android builds to ```auto #if UNITY_ANDROID && !UNITY_EDITOR FMOD.OUTPUTTYPE outputType = FMOD.OUTPUTTYPE.OPENSL; #else FMOD.OUTPUTTYPE outputType = currentPlatform.GetOutputType(); #endif ``` Just find the huawei device. As We can see this is common problem. Now we looking how to remove libresonanceaudio completely from the project. ---
**Author:** ![jeff\_fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/jeff_fmod/32/1766_2.png) [@jeff\_fmod](https://qa.fmod.com/u/jeff_fmod)\ **Post date:** [February 11, 2022, 12:38am UTC](https://qa.fmod.com/t/err-internal-error-on-huawei-devices/17135/12 "2022-02-11T00:38:51Z")
Thank you for sharing your solution- we have tested on Huawei devices but couldn’t reproduce these issues with Ads or Resonance Audio. Just to help me try to recreate this issue, can you please tell me what your _Output Mode_ for Android is set to in your Unity FMOD Settings? e.g ![outputmode](https://canada1.discourse-cdn.com/flex036/uploads/fmod/original/2X/a/a112047947a9aad68171edfdf24df801b1d88bce.png) What are the problems you are having with Resonance Audio? Is it giving you new errors, crashes, no sound?