# EventNotFoundException only on some devices **URL:** \ **Category:** Unity\ **Created:** [January 5, 2019, 8:38am UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281 "2019-01-05T08:38:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![StefanoGiu](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@StefanoGiu](https://qa.fmod.com/u/StefanoGiu)\ **Post date:** [January 5, 2019, 8:38am UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/1 "2019-01-05T08:38:03Z")
I got this error message only on some devices while on some others music plays perfectly. How can I fix it? Condition: EventNotFoundException: [FMOD] Event not found ‘event:/Musics/Menu Music’ StackTrace: FMODUnity.RuntimeManager.GetEventDescription (System.String path) FMODUnity.StudioEventEmitter.Lookup () FMODUnity.StudioEventEmitter.Play () IntroTransition+\c\_\_Iterator3.MoveNext () UnityEngine.Debug:LogException(Exception) \c\_\_Iterator3:MoveNext() UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr) DetailedStackTrace: at ExManager.HandleException(System.String condition, System.String stackTrace, LogType type) at UnityEngine.Application.CallLogCallback(System.String logString, System.String stackTrace, LogType type, Boolean invokedOnMainThread) at UnityEngine.DebugLogHandler.Internal\_LogException(System.Exception , UnityEngine.Object ) at UnityEngine.DebugLogHandler.LogException(System.Exception exception, UnityEngine.Object context) at UnityEngine.Logger.LogException(System.Exception exception, UnityEngine.Object context) at UnityEngine.Debug.LogException(System.Exception exception) at IntroTransition+\c\_\_Iterator3.MoveNext() at UnityEngine.SetupCoroutine.InvokeMoveNext(IEnumerator enumerator, IntPtr returnValueAddress) BatteryLevel: 0.55 BatteryStatus: Discharging DeviceModel: samsung SM-G950F DeviceName: Galaxy S8 DeviceType: Handheld GraphicsMemorySize: 1024 OperatingSystem: Android OS 8.0.0 / API-26 (R16NW/G950FXXU4CRL3) OperatingSystemFamily: Other ProcessorCount: 8 ProcessorFrequency: 2314 ProcessorType: ARMv7 VFPv3 NEON Version: 2.015 ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [January 10, 2019, 10:49pm UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/2 "2019-01-10T22:49:45Z")
It is difficult to say just from that error but could it be that the banks aren’t loaded or haven’t finished loading when Play is called on the StudioEventEmitter? ---
**Author:** ![StefanoGiu](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@StefanoGiu](https://qa.fmod.com/u/StefanoGiu)\ **Post date:** [January 13, 2019, 9:28pm UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/3 "2019-01-13T21:28:42Z")
How can I prevent this? ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [January 13, 2019, 10:04pm UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/4 "2019-01-13T22:04:43Z")
It all depends on what the issue is. You will have to do some debugging to see if you can find out more information. The first thing I would do is check that the bank has been loaded before the sound is set to play. ---
**Author:** ![StefanoGiu](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@StefanoGiu](https://qa.fmod.com/u/StefanoGiu)\ **Post date:** [January 17, 2019, 10:37pm UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/5 "2019-01-17T22:37:43Z")
I added now the Studio Bank Loader on a Game Object where i previously attached the Studio Event Emitter. I got now this error from the exception manager class: Condition: BankLoadException: [FMOD] Could not load bank ‘file:///android\_asset/Master Bank.bank’ : ERR\_FILE\_NOTFOUND : File not found. StackTrace: FMODUnity.RuntimeManager.loadedBankRegister (LoadedBank loadedBank, System.String bankPath, System.String bankName, Boolean loadSamples, RESULT loadResult) FMODUnity.RuntimeManager.LoadBank (System.String bankName, Boolean loadSamples) FMODUnity.StudioBankLoader.Load () UnityEngine.Debug:LogException(Exception) FMODUnity.StudioBankLoader:Load() FMODUnity.StudioBankLoader:HandleGameEvent(LoaderGameEvent) FMODUnity.StudioBankLoader:Start() DetailedStackTrace: at ExManager.HandleException(System.String condition, System.String stackTrace, LogType type) at UnityEngine.Application.CallLogCallback(System.String logString, System.String stackTrace, LogType type, Boolean invokedOnMainThread) at UnityEngine.DebugLogHandler.Internal\_LogException(System.Exception , UnityEngine.Object ) at UnityEngine.DebugLogHandler.LogException(System.Exception exception, UnityEngine.Object context) at UnityEngine.Logger.LogException(System.Exception exception, UnityEngine.Object context) at UnityEngine.Debug.LogException(System.Exception exception) at FMODUnity.StudioBankLoader.Load() at FMODUnity.StudioBankLoader.HandleGameEvent(LoaderGameEvent gameEvent) at FMODUnity.StudioBankLoader.Start() BatteryLevel: 0.34 BatteryStatus: Discharging DeviceModel: HUAWEI PRA-LX1 DeviceName: P8 LITE BELLO DeviceType: Handheld DeviceUniqueIdentifier: b0060237b4d33f5eefddc96612583005 GraphicsMemorySize: 1024 OperatingSystem: Android OS 8.0.0 / API-26 (HUAWEIPRA-LX1/378(C02)) OperatingSystemFamily: Other ProcessorCount: 8 ProcessorFrequency: 2112 ProcessorType: ARMv7 VFPv3 NEON Version: 2.019 Unfortunately this is happening only on a phone of one of our testers and I don’t have any way on how to debug it… If I run it on my phone it works properly. ---
**Author:** ![cameron-fmod](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/cameron-fmod/32/261_2.png) [@cameron-fmod](https://qa.fmod.com/u/cameron-fmod)\ **Post date:** [January 18, 2019, 2:35am UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/6 "2019-01-18T02:35:09Z")
What version of Unity are you using? ---
**Author:** ![StefanoGiu](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@StefanoGiu](https://qa.fmod.com/u/StefanoGiu)\ **Post date:** [January 18, 2019, 8:36am UTC](https://qa.fmod.com/t/eventnotfoundexception-only-on-some-devices/14281/7 "2019-01-18T08:36:18Z")
2018.2.20f