fmod.dll crash



my VB6 App works fine on most clients,
but one user reported this error:
MP3 OBSERVER verursachte einen Fehler durch eine ungültige Seite
in Modul FMOD.DLL bei 018f:10026207.
EAX=00000240 CS=018f EIP=10026207 EFLGS=00010206
EBX=660e86cd SS=0197 ESP=0095f658 EBP=0095f668
ECX=006c006c DS=0197 ESI=01cccb00 FS=5c27
EDX=00736218 ES=0197 EDI=660241e0 GS=0000
Bytes bei CS:EIP:

dones anyone has any idea?



Hm, what about more details?
Ensure the user uses a compatible fmod.dll;
Actually, on vb6 I failed using fmod 3.20a, and fmod 3.70 crashed frequencly with my player)
What functions do you use in your application?
Can be an delayed error, means that the error that caused the crash was some stepts before, and it’s not fmod.dll’s fault.
Best would be, however, built in some debug information (log file) to analyze where your applications crashes (or try it in ide-mode on that client).
Also check sound card, directX version, …
E.g. When using DirectSound Output I also encountered division by zero errors with visual basic after initializing visual basic when using the timer functions), and with an older version the same problem when quitting).
Try also starting from another location (e.g. on XP, my player crashes when started from within the desktop folder)
Try also deleting all settings (inifiles, regestry), and try other output modes your soundcard supports (eventually even Null-Output)

Basically, more information, please, and maybe I can give you better instructions;