# Some users get ERR\_OUTPUT\_INIT, although sound works in other games

**URL:** https://qa.fmod.com/t/some-users-get-err-output-init-although-sound-works-in-other-games/22494
**Category:** Unity
**Tags:** windows
**Created:** [January 10, 2025, 4:45pm UTC](https://qa.fmod.com/t/some-users-get-err-output-init-although-sound-works-in-other-games/22494 "2025-01-10T16:45:44Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![Connor\_FMOD](https://yyz2.discourse-cdn.com/flex036/user_avatar/qa.fmod.com/connor_fmod/32/3685_2.png) [@Connor\_FMOD](https://qa.fmod.com/u/Connor_FMOD)
#### Post date: [January 13, 2025, 3:01am UTC](https://qa.fmod.com/t/some-users-get-err-output-init-although-sound-works-in-other-games/22494/2 "2025-01-13T03:01:38Z")

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Hi,

Thank you for all the detail.

Could I please grab your FMOD version? The issue sounds similar to the following: [ERR\_OUTPUT\_INIT on Windows, 2.02.05](https://qa.fmod.com/t/err-output-init-on-windows-2-02-05/18232), the issue should have been solved in `2.02.06`.

> [@Daromaru](#):
>
> The only thing that jumped out at me in the log file is ‘[FMOD] OutputWASAPI::storeDeviceInfo : IAudioClient::GetMixFormat returned 0x80040154.’ - I think this is something driver-related, but which exact device is at fault, how can it be fixed

A workaround is getting the users to disable all except their main driver: [ERR\_OUTPUT\_INIT on Windows, 2.02.05 - #7 by talecrafter](https://qa.fmod.com/t/err-output-init-on-windows-2-02-05/18232/7)

> [@Daromaru](#):
>
> why does this happen in our game only?

This is hard to say as it depends on so many factors.

> [@Daromaru](#):
>
> Maybe we can do something on our end, tweak some settings in the Unity project to help remedy that?

Once we confirm you Unity version, we can hopefully find a solution.

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