# UE4 Crash in shipped game **URL:** \ **Category:** Unreal Engine\ **Created:** [February 25, 2016, 4:32pm UTC](https://qa.fmod.com/t/ue4-crash-in-shipped-game/12333 "2016-02-25T16:32:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Bryn1](https://avatars.discourse-cdn.com/v4/letter/b/71c47a/32.png) [@Bryn1](https://qa.fmod.com/u/Bryn1)\ **Post date:** [February 25, 2016, 4:32pm UTC](https://qa.fmod.com/t/ue4-crash-in-shipped-game/12333/1 "2016-02-25T16:32:17Z")
We just released our game “The Flame in the Flood”, using UE4 4.9.2 and fmod 1.7.2. Unfortunately a number of our users are experiencing random crashes, and it appears to be fmod related. I know this is vague, but are there any settings I could look into? SampleRate, number of voices, etc? It seems to happen on both windows 8 and 10. It doesn’t happen on Xbox One. Unfortunately, I have been unable to reproduce for myself. Users have sent reports that look like this: Faulting application name: RiverGame-Win64-Shipping.exe, version: 4.9.2.0, time stamp: 0x56cc78a9 Faulting module name: fmod64.dll, version: 0.1.7.2, time stamp: 0x5636da1e Exception code: 0xc0000005 Fault offset: 0x0000000000004499 Faulting process id: 0xcec Faulting application start time: 0x01d16f466b040124 Faulting application path: C:\hry\Steam\steamapps\common\FlameInTheFlood\RiverGame\Binaries\Win64\RiverGame-Win64-Shipping.exe Faulting module path: C:\hry\Steam\steamapps\common\FlameInTheFlood\Engine\Plugins\FMODStudio\Binaries\Win64\fmod64.dll Report Id: 2516e315-db3b-11e5-a130-0018f3c53a29 ---
**Author:** ![geoff](https://avatars.discourse-cdn.com/v4/letter/g/a3d4f5/32.png) [@geoff](https://qa.fmod.com/u/geoff)\ **Post date:** [February 26, 2016, 5:34am UTC](https://qa.fmod.com/t/ue4-crash-in-shipped-game/12333/2 "2016-02-26T05:34:53Z")
If we trust the fault offset from the crash report then it appears to be coming from vorbis decoding. There aren’t any known issues with 1.07.02 that would cause a crash, but if you contact [support@fmod.com](mailto:support@fmod.com) and send us your banks, we can run a bunch of tests on them and see if we can find any problems. ---
**Author:** ![Bryn1](https://avatars.discourse-cdn.com/v4/letter/b/71c47a/32.png) [@Bryn1](https://qa.fmod.com/u/Bryn1)\ **Post date:** [February 26, 2016, 6:27am UTC](https://qa.fmod.com/t/ue4-crash-in-shipped-game/12333/3 "2016-02-26T06:27:13Z")
I just zipped up our banks and sent them over along with some additional information. Thank you so much.