Emergency Help! Xsx artefacts

FMOD Studio
1

Hi !

We encountered a very painful issue on our game version for Xsx.
PC and PS5 versions are fine.

Fmod 2.03.12 - UE 5.5.4-40574608

It sounds like some decoding issues, so Here’s what I tried to do :
Bank build conversions in Vorbis - 70% quality, uncompressed.
Didn’t work.
Bank build conversions in PCM - , uncompressed.
Didn’t work.

We are running out of ideas here and we like your opinion about it. Check added file, artefacts are clearly heard between 2 and 9 second of provided rec sample.
I also noticed that it does Not happen on streamed sounds.

2

Hi,

Thanks for the info and video. Our default settings for XSX is

image
image456×210 4.77 KB

Would it be possible to try these settings.

Would it also be able to enable the following settings:

image
image388×776 16.8 KB

and let me know if you see any FMOD errors in the XSX logs?

3

Thank you Connor !

The text log is too big to load it here, but here’s something that catches the eye and is logged a lot :
[2026.03.25-10.04.41:207][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\platforms\gamecore\src\fmod_xdsp_manager.cpp(273) - XDspSubmitCommand returned 0x80070057.
[2026.03.25-10.04.41:207][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_dspi.cpp(1342) - assertion: ‘result == FMOD_OK’ failed
[2026.03.25-10.04.41:207][533]LogFMOD: Error: DSPI::RunJob() returned error 28 (“An error occured in the FMOD system. Use the logging version of FMOD for more information.”) for instance type: 7 (0x-68189248).
[2026.03.25-10.04.41:212][533]LogFMOD: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_async.cpp(358) - Finished Asynchronous operation on sound 00007FF43D6E3508
[2026.03.25-10.04.41:217][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\platforms\gamecore\src\fmod_xdsp_manager.cpp(273) - XDspSubmitCommand returned 0x80070057.
[2026.03.25-10.04.41:217][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_dspi.cpp(1342) - assertion: ‘result == FMOD_OK’ failed

Etc…

1 Like
4

Thank you for the logs, just to make sure are you using the Development Package option?

image
image503×340 62.6 KB

This should enable the additional logging

5

Answer from my colleague :

Hello Connor,
thank you for your answer
Yes we use the Development Package Option, and to be sure of our logging level, we have checked that the Debug_Initialize function is called with the FMOD_DEBUG_LEVEL_LOG flag. Unfortunately, we don’t see any additional logging around:
[2026.03.26-14.18.19:912][372]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_dspi.cpp(1342) - assertion: 'result == FMOD_OK' failed
[2026.03.26-14.18.19:912][372]LogFMOD: Error: DSPI::RunJob() returned error 28 ("An error occured in the FMOD system. Use the logging version of FMOD for more information.") for instance type: 7 (0x-664550000).
[2026.03.26-14.18.19:922][372]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\platforms\gamecore\src\fmod_xdsp_manager.cpp(273) - XDspSubmitCommand returned 0x80070057.

You will find attached the log output when the problem occur.

Image

FmodLogXboxArroundArtefacts.txt (78.2 KB)

1 Like
6

Hi connor !
Just wanted to be sure my last post was useful to you

1 Like
7

Thank you for confirming that.

Just to make sure the logging libs are present in

UE_PROJECT\Platforms\XSX\Plugins\FMODStudio\Binaries

image
image160×201 2.09 KB

We are looking for the xxxL files.

When running the project on other platforms are you seeing the same errors and or are you getting more detailed logs?

8

Hi Connor,

We do have these dll correctly at that spot, plus a fmod_haptics.dll that does not show up in your image.

I’ll ask the devs and testers to check the logs but We do not reproduce the issue on Ps5 or Pc.

1 Like
9

Thanks for confirming that.

Before we continue troubleshooting, we’ll need you to get in touch with our team at support@fmod.com to create an account if you don’t already have one.

Once that’s sorted, would it be possible to provide a stripped-down version of the project that reproduces the issue so I can test it on my side? You can upload the project via your profile once your account has been set up.

Thanks for your understanding!