Emergency Help! Xsx artefacts

FMOD Engine
1

Hi !

We encountered a very painful issue on our game version for Xsx.
PC and PS5 versions are fine.

Fmod 2.03.12 - UE 5.5.4-40574608

It sounds like some decoding issues, so Here’s what I tried to do :
Bank build conversions in Vorbis - 70% quality, uncompressed.
Didn’t work.
Bank build conversions in PCM - , uncompressed.
Didn’t work.

We are running out of ideas here and we like your opinion about it. Check added file, artefacts are clearly heard between 2 and 9 second of provided rec sample.
I also noticed that it does Not happen on streamed sounds.

2

Hi,

Thanks for the info and video. Our default settings for XSX is

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Would it be possible to try these settings.

Would it also be able to enable the following settings:

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and let me know if you see any FMOD errors in the XSX logs?

3

Thank you Connor !

The text log is too big to load it here, but here’s something that catches the eye and is logged a lot :
[2026.03.25-10.04.41:207][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\platforms\gamecore\src\fmod_xdsp_manager.cpp(273) - XDspSubmitCommand returned 0x80070057.
[2026.03.25-10.04.41:207][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_dspi.cpp(1342) - assertion: ‘result == FMOD_OK’ failed
[2026.03.25-10.04.41:207][533]LogFMOD: Error: DSPI::RunJob() returned error 28 (“An error occured in the FMOD system. Use the logging version of FMOD for more information.”) for instance type: 7 (0x-68189248).
[2026.03.25-10.04.41:212][533]LogFMOD: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_async.cpp(358) - Finished Asynchronous operation on sound 00007FF43D6E3508
[2026.03.25-10.04.41:217][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\platforms\gamecore\src\fmod_xdsp_manager.cpp(273) - XDspSubmitCommand returned 0x80070057.
[2026.03.25-10.04.41:217][533]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_dspi.cpp(1342) - assertion: ‘result == FMOD_OK’ failed

Etc…

1 Like
4

Thank you for the logs, just to make sure are you using the Development Package option?

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This should enable the additional logging

5

Answer from my colleague :

Hello Connor,
thank you for your answer
Yes we use the Development Package Option, and to be sure of our logging level, we have checked that the Debug_Initialize function is called with the FMOD_DEBUG_LEVEL_LOG flag. Unfortunately, we don’t see any additional logging around:
[2026.03.26-14.18.19:912][372]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\src\fmod_dspi.cpp(1342) - assertion: 'result == FMOD_OK' failed
[2026.03.26-14.18.19:912][372]LogFMOD: Error: DSPI::RunJob() returned error 28 ("An error occured in the FMOD system. Use the logging version of FMOD for more information.") for instance type: 7 (0x-664550000).
[2026.03.26-14.18.19:922][372]LogFMOD: Error: C:\buildagent1\work\c1c3f17eb167c494\core_api\platforms\gamecore\src\fmod_xdsp_manager.cpp(273) - XDspSubmitCommand returned 0x80070057.

You will find attached the log output when the problem occur.

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FmodLogXboxArroundArtefacts.txt (78.2 KB)