Hello. We have a user with an ERR_OUTPUT_INIT who sent us their log and dxdiag file. API error logging is enabled, but I personally can’t identify the cause. According to the user they tried disabling the “allow exclusive mode” setting in the Windows config to no avail, and according to them other…

The internal error is IAudioClient::GetMixFormat() which is a Windows API that tells us what audio format the system is running. It’s returning AUDCLNT_E_UNSUPPORTED_FORMAT which doesn’t make sense, the “mix” format is the one format that is always supported and that function should never return tha…

Thank you for taking a look at this. The user updated their driver to a 2020 version, but the error persists. Has this GetMixFormat been used by FMOD in previous versions in a similar way? The user mentioned that they had played other games using FMOD fine on that system. This is probably totally…

The user updated the driver to the most recent Realtek one, but the problem persists. DxDiag.txt (88.6 KB) Player.log (344.7 KB)

I have another user with the same problem. I’m attaching their data. More importantly however, since the user mentioned having played the game with sound before, I provided an older version of the game to both and both confirmed having sound with that older game version. We were using FMOD 2.01.07…

There was a recent patch that changed the behavior of IAudioClient that would explain the difference between 2.01.07 and 2.02.05 you are seeing. If the issue is what I suspect, then I recommend getting the user to disable all audio devices expect the one they intend to use. According to the dxdiag, …

Thank you for looking into this. Heard back from one user and it’s as you suspected, disabling the AMD HDMI Output makes it initialize Ok and sound is working.

Second user confirms this, too.

Excellent, that’s good news. So this means updating the primary audio drivers wouldn’t help because the device that had the issue was one of the non-default devices I listed in the previous post. Perhaps updating the drivers for the other devices would help, regardless a faulty driver for a device y…

Hello, sorry to intrude on your discussion Talecrafter, I have a few questions for Mathew. [image] mathew: There was a recent patch that changed the behavior of IAudioClient that would explain the difference between 2.01.07 and 2.02.05 you are seeing. In which version exactly was this change…

[image] aguerin: In which version exactly was this change introduced? The change in behavior was introduced in 2.01.13 and 2.02.04. [image] aguerin: Can you add this information to the known issue section please? Added: Known issues 2.01.13 and 2.02.04 [image] aguerin: Was the fi…

ERR_OUTPUT_INIT on Windows, 2.02.05

Unity

talecrafter March 21, 2022, 8:16am 12

Got a user confirmation that this is indeed fixed with 2.02.06, which is available now.

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ERR_OUTPUT_INIT on Windows, 2.02.05

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