Audio Latency is a known issue with Android in general, but there may be an unknown issue with different FMOD output types on specific devices. Do you have any more details on which devices they were using?
As for general latency tips:
- Set a smaller buffer size using
System::setDSPBufferSize. The lowest I have gone before noticing issues was 32. - Pre-load sounds with
System::createSoundrather than creating them as needed and playing them all at once. - Export your audio files in the Vorbis format and create them with the
FMOD_CREATECOMPRESSEDSAMPLEflag. This will increase CPU usage but should reduce load times and memory usage. - Only use
FMOD_CREATESTREAMfor very large audio files.