iOS sounds not working after watching an ad in Safari

[janne-hmp]

We are developing a game called GnollHack, which uses FMOD as sound middleware. What I’m going to describe is probably some sort of an iOS system problem, but I thought that I ask here just in case someone knows a workaround. The problem is that if I watch an ad with video and sound in Safari (or Chrome), and then start directly our game, the sounds do not play at all. If (1) I start the game, then switch to any other app, and then switch back to the game, or (2) go first to another app, go back to home screen, and only then start the game, the sounds start playing / being audible. Also they become audible if I restart the app. As far as I can see, FMOD is working just fine, but there is just no audio, which may be some sort of an audio session problem. AVAudioSessionCategory is ambient, but the same problems occur also with playback. Any of the settings or modes I have tried do not seem to make a difference.

Any ideas how to force the audio to be audible immediately after watching ads in Safari would be appreciated. This is a problem only with iOS and only if I watch first ads in a browser (another app like Safari or Chrome) that contain video and sound immediately prior to starting the game. This problem appears on all iOS devices we have tested.

[li_fmod]

Hi,

Thank you for sharing the detailed information.

@janne-hmp

Any ideas how to force the audio to be audible immediately after watching ads in Safari would be appreciated. This is a problem only with iOS and only if I watch first ads in a browser (another app like Safari or Chrome) that contain video and sound immediately prior to starting the game. This problem appears on all iOS devices we have tested.

This sounds similar to an issue discussed here:

Event callbacks don't work if other audio is playing on iOS

Thanks for the video demonstrating the issue, and for testing the repro for it so thoroughly yourself! I’ve done a bit of a deep dive into it, and the issue is due to other applications using a larger buffer size for audio than FMOD. FMOD uses what is half the usual buffer on iOS to provide audio with lower latency (512 samples in FMOD for Unity settings → Platform Specific → DSP Buffer Settings → DSP Buffer Length). When FMOD audio is suspended in favor of other applications, the buffer than i…

I’d recommend giving it a read to see if any of the suggestions apply to your case.

Hope this helps!