Error:Output forced to NO SOUND mode : ERR_INTERNAL Version:2.02.07 Mobile:SAMSUNG GALAXY S9+ Unity:2019.3.19

[willim]

Our game will fail to initialize on Samsung Galaxy S9+. The fmod setup in unity is shown here. The build Settings of Fmod are shown in the figure. Can you roughly locate the reason? I went through all the relevant posts and couldn’t find a possible cause. For now, this is the only log information. More log information will be added later. Thank you very much.

[Connor_FMOD]

Hi

Would it be possible to get those logs to have a look at as well as the FMOD integration version you are using?

To confirm, this is only happening on Samsung S9+?

[willim]

@Connor_FMOD

Would it be possible to get those logs to have a look at as well as the FMOD integration version you are using?

FMOD integration version is 2.02.07

@Connor_FMOD

To confirm, this is only happening on Samsung S9+?

Samsung GALAXY S9+
Sony Xperia 1 II
Samsung Galaxy Note10 Lite
Sony Xperia 1 III
Xiaomi Mi Mix 2
Asus ROG Phone II ZS660KL
Samsung Galaxy A51
Sony Xperia 5
Sony Xperia 5 II
HuaWeiP30 Lite
All of these will give you an error

[Connor_FMOD]

Hi,

Thank you for the information. If it is possible please upload the logs to your profile, please note that you will have to register a project with us before you can upload those.

Thank you