FMOD 20004 crash problems on ios and android

Hi, Forums!
I have a crash problem in ios and android. Our app is build by unity. The crash calling stack as follow:
Thread 129 (crashed)
0 libfmod.so!FMOD::ChannelControl::getDSPClock(unsigned long long*, unsigned long long*) + 0x48
x0 = 0xb400007343025988 x1 = 0x0000000000000000
x2 = 0xb4000074384ae238 x3 = 0x0000007396e37fac
x4 = 0x0000000000000000 x5 = 0x00000000ffffffff
x6 = 0x00000076939c3000 x7 = 0x00000000039e2caa
x8 = 0x0000007096f25da0 x9 = 0x00000000ca5cade5
x10 = 0xb4000074384ae228 x11 = 0x0000000000000000
x12 = 0x0000000000000018 x13 = 0x00000003e8000000
x14 = 0x00364e9507efbfa4 x15 = 0x00006cfed4ff4d6c
x16 = 0x0000007396dda5b8 x17 = 0x0000007396eb9d68
x18 = 0x0000007393b2c000 x19 = 0xb400007343025988
x20 = 0xb4000074384ae238 x21 = 0x0000000000000000
x22 = 0x0000000000000000 x23 = 0x0000007396ddbde0
x24 = 0x000000740329ccc0 x25 = 0x000000740329ccc0
x26 = 0x000000740329cff8 x27 = 0x0000007581e8c000
x28 = 0x000000740327c000 fp = 0x000000740329c940
lr = 0x0000007396eb9d98 sp = 0x000000740329c810
pc = 0x0000007396eb9db0
Found by: given as instruction pointer in context
1 libfmod.so!FMOD::ChannelControl::getDSPClock(unsigned long long*, unsigned long long*) + 0x2c
fp = 0x000000740329c960 lr = 0x0000007396daa408
sp = 0x000000740329c950 pc = 0x0000007396eb9d98
Found by: previous frame’s frame pointer
2 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x2d2ac
fp = 0x000000740329c990 lr = 0x0000007396d03db8
sp = 0x000000740329c970 pc = 0x0000007396daa408
Found by: previous frame’s frame pointer
3 libfmodstudio.so + 0x3bdb4
fp = 0x000000740329c9c0 lr = 0x0000007396d11c6c
sp = 0x000000740329c9a0 pc = 0x0000007396d03db8
Found by: previous frame’s frame pointer
4 libfmodstudio.so + 0x49c68
fp = 0x000000740329ca10 lr = 0x0000007396d145b0
sp = 0x000000740329c9d0 pc = 0x0000007396d11c6c
Found by: previous frame’s frame pointer
5 libfmodstudio.so + 0x4c5ac
fp = 0x000000740329ca40 lr = 0x0000007396d96544
sp = 0x000000740329ca20 pc = 0x0000007396d145b0
Found by: previous frame’s frame pointer
6 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x193e8
fp = 0x000000740329cb60 lr = 0x0000007396d972d8
sp = 0x000000740329ca50 pc = 0x0000007396d96544
Found by: previous frame’s frame pointer
7 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x1a17c
fp = 0x000000740329cb80 lr = 0x0000007396dbcf0c
sp = 0x000000740329cb70 pc = 0x0000007396d972d8
Found by: previous frame’s frame pointer
8 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x3fdb0
fp = 0x000000740329cc60 lr = 0x0000007396dbd788
sp = 0x000000740329cb90 pc = 0x0000007396dbcf0c
Found by: previous frame’s frame pointer
9 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x4062c
fp = 0x000000740329cc70 lr = 0x000000768e10f208
sp = 0x000000740329cc70 pc = 0x0000007396dbd788
Found by: previous frame’s frame pointer
10 libc.so!__pthread_start(void*) + 0x40
fp = 0x000000740329cc90 lr = 0x000000768e0a9c68
sp = 0x000000740329cc80 pc = 0x000000768e10f208
Found by: previous frame’s frame pointer

Sometimes, the stack is as follow:
Thread 73 (crashed)
0 libfmod.so!FMOD::AsyncThread::getAsyncThread(FMOD::SystemI*, int, FMOD::AsyncThread**) + 0x415c
x0 = 0xb400007460ca72b8 x1 = 0x00000000fffffffe
x2 = 0x00000072d6e834f8 x3 = 0x0000000000000000
x4 = 0x00000072a958f2d4 x5 = 0xb40000746114f4e0
x6 = 0x0000007667a31000 x7 = 0x000000000af87322
x8 = 0x000000705e7a9da0 x9 = 0xb400007460ca7478
x10 = 0xb4000075809932b4 x11 = 0x0000000000000000
x12 = 0x0000000000000018 x13 = 0x00000003e8000000
x14 = 0x001a252b1c250222 x15 = 0x000062143c54b4a4
x16 = 0x000000715e7ad110 x17 = 0x00000076610e2cc8
x18 = 0x00000072b0849000 x19 = 0xb400007460ca72b8
x20 = 0x0000000000000000 x21 = 0x0000000000000000
x22 = 0x0000000000000037 x23 = 0xb400007580993978
x24 = 0x00000000004b37a5 x25 = 0x00000072d6e83cc0
x26 = 0x00000072d6e83ff8 x27 = 0x0000000000024000
x28 = 0x00000072d6e63000 fp = 0x00000072d6e83560
lr = 0x000000715e6bfe10 sp = 0x00000072d6e834f0
pc = 0x000000715e6bd3c4
Found by: given as instruction pointer in context
1 libfmod.so!FMOD::AsyncThread::getAsyncThread(FMOD::SystemI*, int, FMOD::AsyncThread**) + 0x6ba4
fp = 0x00000072d6e835a0 lr = 0x000000715e6bfe10
sp = 0x00000072d6e83570 pc = 0x000000715e6bfe10
Found by: previous frame’s frame pointer
2 libfmod.so!FMOD::AsyncThread::getAsyncThread(FMOD::SystemI*, int, FMOD::AsyncThread**) + 0x6ba4
fp = 0x00000072d6e835d0 lr = 0x000000715e6e668c
sp = 0x00000072d6e835b0 pc = 0x000000715e6bfe10
Found by: previous frame’s frame pointer
3 libfmod.so!FMOD::SystemI::createDiskFile(char const*, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool*) + 0x3dc4
fp = 0x00000072d6e83620 lr = 0x000000715e6e61fc
sp = 0x00000072d6e835e0 pc = 0x000000715e6e668c
Found by: previous frame’s frame pointer
4 libfmod.so!FMOD::SystemI::createDiskFile(char const*, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool*) + 0x3934
fp = 0x00000072d6e83760 lr = 0x000000715e74d024
sp = 0x00000072d6e83630 pc = 0x000000715e6e61fc
Found by: previous frame’s frame pointer
5 libfmod.so!FMOD::System::update() + 0x34
fp = 0x00000072d6e837c0 lr = 0x000000715e59e860
sp = 0x00000072d6e83770 pc = 0x000000715e74d024
Found by: previous frame’s frame pointer
6 libfmodstudio.so + 0x4c85c
fp = 0x00000072d6e83a10 lr = 0x000000715e5a6b88
sp = 0x00000072d6e837d0 pc = 0x000000715e59e860
Found by: previous frame’s frame pointer
7 libfmodstudio.so + 0x54b84
fp = 0x00000072d6e83a40 lr = 0x000000715e62056c
sp = 0x00000072d6e83a20 pc = 0x000000715e5a6b88
Found by: previous frame’s frame pointer
8 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x19410
fp = 0x00000072d6e83b60 lr = 0x000000715e6212d8
sp = 0x00000072d6e83a50 pc = 0x000000715e62056c
Found by: previous frame’s frame pointer
9 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x1a17c
fp = 0x00000072d6e83b80 lr = 0x000000715e646f0c
sp = 0x00000072d6e83b70 pc = 0x000000715e6212d8
Found by: previous frame’s frame pointer
10 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x3fdb0
fp = 0x00000072d6e83c60 lr = 0x000000715e647788
sp = 0x00000072d6e83b90 pc = 0x000000715e646f0c
Found by: previous frame’s frame pointer
11 libfmodstudio.so!FMOD::Studio::CommandReplay::setUserData(void*) + 0x4062c
fp = 0x00000072d6e83c70 lr = 0x000000766114908c
sp = 0x00000072d6e83c70 pc = 0x000000715e647788
Found by: previous frame’s frame pointer
12 libc.so!__pthread_start(void*) + 0x40
fp = 0x00000072d6e83c90 lr = 0x00000076610e940c
sp = 0x00000072d6e83c80 pc = 0x000000766114908c
Found by: previous frame’s frame pointer

Unfortunately, it is difficult to reproduce such program crashes proactively.
I hope there is someone who can answer this question!

Hi,

Unfortunately, we no longer support 2.00 releases of FMOD. Please update to 2.01 or 2.02 and see whether the issue still occurs - if it does, feel free to let me know and I can investigate in further detail. If updating isn’t possible, I would still recommend updating to the latest version of the 2.00 release, 2.00.22.