EventNotFoundException only on some devices

Unity
1

I got this error message only on some devices while on some others music plays perfectly.

How can I fix it?

Condition: EventNotFoundException: [FMOD] Event not found ‘event:/Musics/Menu Music’

StackTrace: FMODUnity.RuntimeManager.GetEventDescription (System.String path) FMODUnity.StudioEventEmitter.Lookup () FMODUnity.StudioEventEmitter.Play ()

IntroTransition+<RunTransition>c__Iterator3.MoveNext ()

UnityEngine.Debug:LogException(Exception)

<RunTransition>c__Iterator3:MoveNext()

UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)

DetailedStackTrace: at ExManager.HandleException(System.String condition, System.String stackTrace, LogType type)

at UnityEngine.Application.CallLogCallback(System.String logString, System.String stackTrace, LogType type, Boolean invokedOnMainThread)

at UnityEngine.DebugLogHandler.Internal_LogException(System.Exception , UnityEngine.Object )

at UnityEngine.DebugLogHandler.LogException(System.Exception exception, UnityEngine.Object context)

at UnityEngine.Logger.LogException(System.Exception exception, UnityEngine.Object context)

at UnityEngine.Debug.LogException(System.Exception exception)

at IntroTransition+<RunTransition>c__Iterator3.MoveNext()

at UnityEngine.SetupCoroutine.InvokeMoveNext(IEnumerator enumerator, IntPtr returnValueAddress)

BatteryLevel: 0.55

BatteryStatus: Discharging

DeviceModel: samsung SM-G950F

DeviceName: Galaxy S8

DeviceType: Handheld

GraphicsMemorySize: 1024

OperatingSystem: Android OS 8.0.0 / API-26 (R16NW/G950FXXU4CRL3)

OperatingSystemFamily: Other

ProcessorCount: 8

ProcessorFrequency: 2314

ProcessorType: ARMv7 VFPv3 NEON

Version: 2.015

2

It is difficult to say just from that error but could it be that the banks aren’t loaded or haven’t finished loading when Play is called on the StudioEventEmitter?

3

How can I prevent this?

4

It all depends on what the issue is.

You will have to do some debugging to see if you can find out more information.

The first thing I would do is check that the bank has been loaded before the sound is set to play.

5

I added now the Studio Bank Loader on a Game Object where i previously attached the Studio Event Emitter.

I got now this error from the exception manager class:

Condition: BankLoadException: [FMOD] Could not load bank ‘file:///android_asset/Master Bank.bank’ : ERR_FILE_NOTFOUND : File not found.
StackTrace: FMODUnity.RuntimeManager.loadedBankRegister (LoadedBank loadedBank, System.String bankPath, System.String bankName, Boolean loadSamples, RESULT loadResult) FMODUnity.RuntimeManager.LoadBank (System.String bankName, Boolean loadSamples) FMODUnity.StudioBankLoader.Load ()
UnityEngine.Debug:LogException(Exception)
FMODUnity.StudioBankLoader:Load()
FMODUnity.StudioBankLoader:HandleGameEvent(LoaderGameEvent)
FMODUnity.StudioBankLoader:Start()

DetailedStackTrace: at ExManager.HandleException(System.String condition, System.String stackTrace, LogType type)
at UnityEngine.Application.CallLogCallback(System.String logString, System.String stackTrace, LogType type, Boolean invokedOnMainThread)
at UnityEngine.DebugLogHandler.Internal_LogException(System.Exception , UnityEngine.Object )
at UnityEngine.DebugLogHandler.LogException(System.Exception exception, UnityEngine.Object context)
at UnityEngine.Logger.LogException(System.Exception exception, UnityEngine.Object context)
at UnityEngine.Debug.LogException(System.Exception exception)
at FMODUnity.StudioBankLoader.Load()
at FMODUnity.StudioBankLoader.HandleGameEvent(LoaderGameEvent gameEvent)
at FMODUnity.StudioBankLoader.Start()

BatteryLevel: 0.34
BatteryStatus: Discharging
DeviceModel: HUAWEI PRA-LX1
DeviceName: P8 LITE BELLO
DeviceType: Handheld
DeviceUniqueIdentifier: b0060237b4d33f5eefddc96612583005
GraphicsMemorySize: 1024
OperatingSystem: Android OS 8.0.0 / API-26 (HUAWEIPRA-LX1/378(C02))
OperatingSystemFamily: Other
ProcessorCount: 8
ProcessorFrequency: 2112
ProcessorType: ARMv7 VFPv3 NEON
Version: 2.019

Unfortunately this is happening only on a phone of one of our testers and I don’t have any way on how to debug it… If I run it on my phone it works properly.

6

What version of Unity are you using?

7

2018.2.20f