Oculus Quest Build Crashing on Start - Unity

We were struggling with 2.01.06 for a while, as we could get into the game but trying to use a programmer instrument, the game would crash. We updated to 2.02.06, and now the game crashes on launch. Below are some of the error logs we have been getting.

Of note to us are lines like these, but we can’t be sure whether they are the issue. We are also having issues accessing the logs.
403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)’ ~ Channel is unrecoverably broken and will be disposed!

Any assistance would be greatly appreciated, thank you.

Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn1056/1032 ActivityTaskManagerActivity top resumed state loss timeout for ActivityRecord{51df537 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity t-1 f}
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn1056/1032 ActivityTaskManagerActivity top resumed state loss timeout for ActivityRecord{51df537 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity t-1 f}
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn4444/1032 InputDispatcherAttempted to unregister already unregistered input channel '403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)'
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): info4444/1032 WindowManagerWIN DEATH: Window{403b4d4 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity}
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn4444/1032 InputDispatcherAttempted to unregister already unregistered input channel '403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)'
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): info4444/1032 WindowManagerWIN DEATH: Window{403b4d4 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity}
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): error1128/1032 InputDispatcherchannel '403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): error1128/1032 InputDispatcherchannel '403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn1128/1032 InputDispatcherchannel '403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn1128/1032 InputDispatcherchannel '403b4d4 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn13149/1032 ActivityTaskManagerForce finishing activity com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): warn13149/1032 ActivityTaskManagerForce finishing activity com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): info29204/29183 OVRPluginUnityPluginLoad called
Wed May 11 2022 17:50:38 GMT-0400 (Eastern Daylight Time): info29204/29183 OVRPluginUnityPluginLoad called
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29242/29183 VrRuntimeClientAPP ACTIVITY CLASS = com.unity3d.player.UnityPlayerActivity
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29242/29183 VrRuntimeClientAPP ACTIVITY CLASS = com.unity3d.player.UnityPlayerActivity
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29242/29183 ActivityLifecycleListeneractivity=com.unity3d.player.UnityPlayerActivity@d8aa913, resumed=true
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29242/29183 ActivityLifecycleListeneractivity=com.unity3d.player.UnityPlayerActivity@d8aa913, resumed=true
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29242/29183 VrRuntimeClientVrRuntimeClient: initialize. inContext: com.unity3d.player.UnityPlayerActivity@d8aa913
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29242/29183 VrRuntimeClientVrRuntimeClient: initialize. inContext: com.unity3d.player.UnityPlayerActivity@d8aa913
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29183/29183 UnityOculus UI thread done.
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29204/29183 UnityinitOculus Java!
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29183/29183 UnityOculus UI thread done.
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): debug29204/29183 UnityinitOculus Java!
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 chattyuid=10099(com.GopherCore.DustbowlQUEST) UnityMain identical 18 lines
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 chattyuid=10099(com.GopherCore.DustbowlQUEST) UnityMain identical 18 lines
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 chattyuid=10099(com.GopherCore.DustbowlQUEST) UnityMain identical 1 line
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 chattyuid=10099(com.GopherCore.DustbowlQUEST) UnityMain identical 1 line
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 OVRPluginCompositorOpenXR::PreInitialize: use default UnityPlayer activity
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 OVRPluginCompositorOpenXR::PreInitialize: use default UnityPlayer activity
Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityXRGeneral Settings awakening...
UnityEngine.XR.Management.XRGeneralSettings:Awake()

Wed May 11 2022 17:50:33 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityXRGeneral Settings awakening...
UnityEngine.XR.Management.XRGeneralSettings:Awake()

Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 Unityultiview_multisampled_render_to_texture GL_EXT_buffer_storage GL_EXT_external_buffer GL_EXT_blit_framebuffer_params GL_EXT_clip_cull_distance GL_EXT_protected_textures GL_EXT_shader_non_constant_global_initializers GL_QCOM_texture_foveated GL_QCOM_texture_foveated2 GL_QCOM_texture_foveated_subsampled_layout GL_QCOM_shader_framebuffer_fetch_noncoherent GL_QCOM_shader_framebuffer_fetch_rate GL_EXT_memory_object GL_EXT_memory_object_fd GL_EXT_EGL_image_array GL_NV_shader_noperspective_interpolation GL_KHR_robust_buffer_access_behavior GL_EXT_EGL_image_storage GL_EXT_blend_func_extended GL_EXT_clip_control GL_OES_texture_view GL_EXT_fragment_invocation_density GL_QCOM_motion_estimation GL_QCOM_validate_shader_binary GL_QCOM_YUV_texture_gather GL_IMG_texture_filter_cubic
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 Unitymic GL_OES_sample_variables GL_EXT_texture_border_clamp GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_multisampled_render_to_texture2 GL_OES_shader_multisample_interpolation GL_EXT_texture_cube_map_array GL_EXT_draw_buffers_indexed GL_EXT_gpu_shader5 GL_EXT_robustness GL_EXT_texture_buffer GL_EXT_shader_framebuffer_fetch GL_ARM_shader_framebuffer_fetch_depth_stencil GL_OES_texture_storage_multisample_2d_array GL_OES_sample_shading GL_OES_get_program_binary GL_EXT_debug_label GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_QCOM_tiled_rendering GL_ANDROID_extension_pack_es31a GL_EXT_primitive_bounding_box GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_disjoint_timer_query GL_KHR_debug GL_EXT_YUV_target GL_EXT_sRGB_write_control GL_EXT_texture_norm16 GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_OVR_multiview GL_OVR_multiview2 GL_EXT_texture_sRGB_R8 GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_OVR_m
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 UnityGL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_KHR_texture_compression_astc_ldr GL_KHR_texture_compression_astc_hdr GL_OES_texture_compression_astc GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_EXT_texture_compression_astc_decode_mode GL_EXT_texture_format_sRGB_override GL_OES_element_index_uint GL_EXT_copy_image GL_EXT_geometry_shader GL_EXT_tessellation_shader GL_OES_texture_stencil8 GL_EXT_shader_io_blocks GL_OES_shader_image_ato
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 Unityultiview_multisampled_render_to_texture GL_EXT_buffer_storage GL_EXT_external_buffer GL_EXT_blit_framebuffer_params GL_EXT_clip_cull_distance GL_EXT_protected_textures GL_EXT_shader_non_constant_global_initializers GL_QCOM_texture_foveated GL_QCOM_texture_foveated2 GL_QCOM_texture_foveated_subsampled_layout GL_QCOM_shader_framebuffer_fetch_noncoherent GL_QCOM_shader_framebuffer_fetch_rate GL_EXT_memory_object GL_EXT_memory_object_fd GL_EXT_EGL_image_array GL_NV_shader_noperspective_interpolation GL_KHR_robust_buffer_access_behavior GL_EXT_EGL_image_storage GL_EXT_blend_func_extended GL_EXT_clip_control GL_OES_texture_view GL_EXT_fragment_invocation_density GL_QCOM_motion_estimation GL_QCOM_validate_shader_binary GL_QCOM_YUV_texture_gather GL_IMG_texture_filter_cubic
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 Unitymic GL_OES_sample_variables GL_EXT_texture_border_clamp GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_multisampled_render_to_texture2 GL_OES_shader_multisample_interpolation GL_EXT_texture_cube_map_array GL_EXT_draw_buffers_indexed GL_EXT_gpu_shader5 GL_EXT_robustness GL_EXT_texture_buffer GL_EXT_shader_framebuffer_fetch GL_ARM_shader_framebuffer_fetch_depth_stencil GL_OES_texture_storage_multisample_2d_array GL_OES_sample_shading GL_OES_get_program_binary GL_EXT_debug_label GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_QCOM_tiled_rendering GL_ANDROID_extension_pack_es31a GL_EXT_primitive_bounding_box GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_disjoint_timer_query GL_KHR_debug GL_EXT_YUV_target GL_EXT_sRGB_write_control GL_EXT_texture_norm16 GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_OVR_multiview GL_OVR_multiview2 GL_EXT_texture_sRGB_R8 GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_OVR_m
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 UnityGL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_KHR_texture_compression_astc_ldr GL_KHR_texture_compression_astc_hdr GL_OES_texture_compression_astc GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_EXT_texture_compression_astc_decode_mode GL_EXT_texture_format_sRGB_override GL_OES_element_index_uint GL_EXT_copy_image GL_EXT_geometry_shader GL_EXT_tessellation_shader GL_OES_texture_stencil8 GL_EXT_shader_io_blocks GL_OES_shader_image_ato
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 Unityloading library OVRPlugin
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): debug29204/29183 Unityloading library OVRPlugin
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityProduct Name: Dustbowl-QUEST
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityCompany Name: GopherCore
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityProduct Name: Dustbowl-QUEST
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityCompany Name: GopherCore
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 chattyuid=10099(com.GopherCore.DustbowlQUEST) UnityMain identical 14 lines
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 chattyuid=10099(com.GopherCore.DustbowlQUEST) UnityMain identical 14 lines
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityBuilt from '2021.2/staging' branch, Version '2021.2.18f1 (0c6e675195cf)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a', Stripping 'Enabled'
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityApplicationInfo com.GopherCore.DustbowlQUEST version 1.0
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityXR UsableCoreMask: 0x70
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnitySystemInfo ARM big.LITTLE configuration: 3 big (mask: 0x70), 0 little (mask: 0x0)
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnitySystemInfo CPU = ARM64 FP ASIMD AES, Cores = 3, Memory = 5842mb
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityBuilt from '2021.2/staging' branch, Version '2021.2.18f1 (0c6e675195cf)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a', Stripping 'Enabled'
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityApplicationInfo com.GopherCore.DustbowlQUEST version 1.0
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityXR UsableCoreMask: 0x70
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnitySystemInfo ARM big.LITTLE configuration: 3 big (mask: 0x70), 0 little (mask: 0x0)
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnitySystemInfo CPU = ARM64 FP ASIMD AES, Cores = 3, Memory = 5842mb
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityMemoryManager: Using 'Dynamic Heap' Allocator.
Wed May 11 2022 17:50:32 GMT-0400 (Eastern Daylight Time): info29204/29183 UnityMemoryManager: Using 'Dynamic Heap' Allocator.
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): info1061/1032 ActivityTaskManagerDisplayed com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity: +374ms
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): info1061/1032 ActivityTaskManagerDisplayed com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity: +374ms
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): info1063/1032 ActivityManagerStart proc 29183:com.GopherCore.DustbowlQUEST/u0a99 for activity {com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity}
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug5430/1032 ActivityTaskManagerUsing main display for VR activity ActivityRecord{51df537 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity t-1}
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): info1063/1032 ActivityManagerStart proc 29183:com.GopherCore.DustbowlQUEST/u0a99 for activity {com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity}
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug5430/1032 ActivityTaskManagerUsing main display for VR activity ActivityRecord{51df537 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity t-1}
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug5430/1032 ActivityTaskManagerUsing main display for VR activity ActivityRecord{51df537 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity t-1}
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug5430/1032 ActivityTaskManagerUsing main display for VR activity ActivityRecord{51df537 u0 com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity t-1}
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): info5430/1032 ActivityTaskManagerSTART u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10010000 pkg=com.GopherCore.DustbowlQUEST cmp=com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (has extras)} from uid 10020
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): info5430/1032 ActivityTaskManagerSTART u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10010000 pkg=com.GopherCore.DustbowlQUEST cmp=com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (has extras)} from uid 10020
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug3306/3246 [SEO] ShellApplicationstartActivity Intent { act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10010000 pkg=com.GopherCore.DustbowlQUEST cmp=com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (has extras) }
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug3306/3246 [SEO] ShellApplicationstartActivityFromRecents: Intent { act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10010000 pkg=com.GopherCore.DustbowlQUEST cmp=com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (has extras) }
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug3306/3246 [SEO] ShellApplicationstartActivity Intent { act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10010000 pkg=com.GopherCore.DustbowlQUEST cmp=com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (has extras) }
Wed May 11 2022 17:50:31 GMT-0400 (Eastern Daylight Time): debug3306/3246 [SEO] ShellApplicationstartActivityFromRecents: Intent { act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10010000 pkg=com.GopherCore.DustbowlQUEST cmp=com.GopherCore.DustbowlQUEST/com.unity3d.player.UnityPlayerActivity (has extras) }

Some logs would definitely be helpful. Can you please enable API Error Logging and set the Logging Level to “Log” in the FMOD Unity settings, then try attaching logcat to the running application during the crash? There will be a lot of logged data, hopefully there will be more information in there.

Hey @FINNJC we’re seeing a similar error with our app that seems to be related to startup permissions. Did you get to the bottom of your issue?

Hi,

If @FINNJC doesn’t respond - could I get you to follow the steps outlined by Jeff in his reply and provide me with the resulting log so I can help diagnose what the issue is?