FMOD crash on Android and iOS

Our partners have permanent crashes on device Black shark2 Pro(https://product.pconline.com.cn/mobile/heisha/1202048.html). We don’t have a lot of info, only this:
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0
08-18 10:32:05.473: A/DEBUG(3139): Cause: null pointer dereference
08-18 10:32:05.473: A/DEBUG(3139): x0 0000000000000000 x1 0000007d0477d400 x2 0000007d04600000 x3 0000000000000012
08-18 10:32:05.473: A/DEBUG(3139): x4 000000000000017d x5 0000000000000004 x6 0000007dac4e5010 x7 7f7f7f7fffff7fff
08-18 10:32:05.473: A/DEBUG(3139): x8 0000007d009a2a08 x9 0000000000000001 x10 0000000000004001 x11 0000000000000000
08-18 10:32:05.473: A/DEBUG(3139): x12 000000000000018c x13 ffffffffffffffff x14 ffffffffff000000 x15 ffffffffffffffff
08-18 10:32:05.473: A/DEBUG(3139): x16 0000007d089634d8 x17 0000007da9a1cd78 x18 0000000000000010 x19 0000007d009a2a08
08-18 10:32:05.473: A/DEBUG(3139): x20 0000007d089a4590 x21 0000000000000001 x22 0000000000000002 x23 0000000000000000
08-18 10:32:05.473: A/DEBUG(3139): x24 00000000000002a5 x25 0000007d08e42000 x26 0000007d08ff7588 x27 0000000000000000
08-18 10:32:05.473: A/DEBUG(3139): x28 0000000000000000 x29 0000007d08e62cf0
08-18 10:32:05.473: A/DEBUG(3139): sp 0000007d08e62cf0 lr 0000007d0890d2ec pc 0000007da9a1cd78
08-18 10:32:05.473: A/DEBUG(3139): backtrace:
08-18 10:32:05.473: A/DEBUG(3139): #00 pc 0000000000092d78 /system/lib64/libc.so (pthread_mutex_lock)
08-18 10:32:05.473: A/DEBUG(3139): #01 pc 00000000000c72e8 /data/app/6BiAlOpcKxLiq8ObbuUOQQ==/lib/arm64/libfmod.so

Is it the same problem?